Return and Exchange Policy

Return & Exchange Policy

At Stock Furniture (managed by Galerie Versaille), we value quality and customer satisfaction. To ensure clarity, our return policy is as follows:

1. Eligibility for Return

   • Returns are only accepted if the product has a fabrication or manufacturing defect.

   • The defect must be reported immediately upon delivery/receival of the item.

2. Inspection Upon Delivery

   • Customers are responsible for inspecting the item at the time of delivery.

   • Any defect must be reported to our delivery team on the spot or to customer service within 24 hours.

3. Conditions

   • The item must be unused, in its original condition, and with original packaging.

   • Proof of defect (photo or video) may be required for verification.

4. Exclusions

   • No returns for change of mind, size, or preference.

   • Natural variations in wood, fabric, or materials are not considered defects.

   • Damage caused after delivery, misuse, or improper assembly is not covered.

5. Resolution

   • If a fabrication defect is confirmed, Stock Furniture (managed by Galerie Versaille) will provide a repair, replacement, or refund, at our discretion.